Ezra DewolfeGeneral manager vs operations manager for a small business? Pick your #2 by the work it takes off your plate, and see when an integrator fits instead.
Ezra DewolfeMore people won't fix a systems problem. Without structure, every new hire connects back to you, so you're still the system. Here's what to build first.
Ezra DewolfeYou probably can't hire an operations manager who already knows how to build your systems. Here is what the risk looks like, and what to do first.
Ezra DewolfeRole scorecards instead of job descriptions: a mission, three outcomes and five numbers with green, yellow and red lines to hire and manage fairly.
Practical systems for owners who want the business to run without them.