Ezra DewolfeGeneral manager vs operations manager for a small business? Pick your #2 by the work it takes off your plate, and see when an integrator fits instead.
Ezra DewolfeEmployees bypass the manager and go to you? Close the old route: put the manager's decisions in writing, send people back, and back the manager's calls.
Ezra DewolfeHow to make your business run without you: measure what runs through you, fix the riskiest dependencies first, hand off decisions, test the result.
Ezra DewolfeA buyer pays for what runs without you. Find what would stop if you left for 30 days, rank it by revenue risk, and hand it off years before you sell.
Practical systems for owners who want the business to run without them.